Refund & Returns Policy

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Last updated: June 2026

Buying wearable tech sight unseen takes a leap of faith. This page walks through exactly what happens if the Hume Band doesn't end up being the right match for you.

45 Days To Change Your Mind

From the moment it lands on your doorstep, you have 45 days to send it back for a full refund, no reason required. Worn it daily, taken it swimming, used it through a dozen workouts? Doesn't matter — the guarantee still applies.

Steps To Return Your Order

1. Message our support team through the Hume Health app or the email on your order confirmation, letting them know you'd like to return your purchase.
2. A prepaid shipping label arrives in your inbox within 1 business day.
3. Pack the band, strap, and charging cable into any box — the original packaging isn't required.
4. Drop the package at a carrier location using the label we send you.
5. Once your return is received and checked, the refund posts back to your original payment method, usually inside 5–7 business days.

What You Get Back

The complete price you paid for the device. Purchased the optional 10-Year Warranty add-on alongside it? That refunds too when the band itself is returned, since there's nothing left for it to protect on its own.

Who Covers The Shipping Cost

We do, in full. The prepaid label doesn't cost you anything for returns made within the 45-day window, as long as the order came from humeband-official.site directly.

Some Fine Print

• This guarantee is specific to orders placed straight through humeband-official.site. Went through a third-party marketplace instead? Their return process applies, since we can't extend identical terms there.
• Refunds return to the same payment method used at checkout — we're unable to send funds to a different card or account.
• Sending a unit back after the 45-day window has closed doesn't automatically disqualify it from warranty repair or replacement (details further down).

How Warranty Claims Work

Every Hume Band ships with a 1-year hardware warranty covering genuine manufacturing issues — sensor problems, charging faults, or strap failures that happen under ordinary use. Added the optional 10-Year Warranty at checkout? That coverage carries through for the full decade from your original purchase date.

To open a claim, contact support with your order number and a short explanation of what's wrong. Most hardware issues get resolved by simply shipping a free replacement unit your way.

Swapping For A Different Fit

Not looking for a refund, just want a different strap size or color? Say so when you reach out to support — a direct exchange is usually simpler than a full return and new purchase.